CIBC launches AI-based Virtual Assistant to help clients bank digitally

Powered by IBM Watson, clients can use it to complete banking transactions and get answers to questions with ease

TORONTO, Dec. 10, 2020 With Canadians using digital banking now more than ever, CIBC is introducing a conversational AI-based Virtual Assistant powered by IBM Watson Assistant, that can perform banking transactions and answer questions about everyday banking.

CIBC’s Virtual Assistant, the first of its kind among major Canadian banks, is now available 24/7 through CIBC Online Banking® and will be launched on CIBC Mobile Banking® in 2021. Clients can use it to send an Interac e-Transfer, pay and schedule a bill, lock and unlock their credit card or transfer money between accounts. The Virtual Assistant can also transfer a client to a CIBC financial expert if needed.


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